And I haven't even begun to talk about the owners of the company, Alex and Anthony, who are day to day engaged, and have open and frequent communications. If you are a watch lover, give TPM a spin, and I assure you that after seeing all the watches other members have received, you will know you made the right decision. Otherwise your anticipated excitement is tempered with disappointment, frustration and validation that you just invested money for a watch fabricated as a profit grab by the watch subscription company.įear Not! Timepiece Monthly has come to the watch subscription rescue, and restored faith in the faithful! My Nethuns Lava II, Bezel level subscription (under the Beta test) was a SLAM DUNK, GRAND SLAM, winning piece. That is if you have the RIGHT watch subscription service. Each month you receive a watch, and just like Christmas mornings as a child, you are filled with anticipation and excitement. “There is no better way to satisfy your watch addiction than with a watch subscription service. The sky is the limit for these guys and other watch subscription services could be in a lot of trouble and will have to up their game. They're not trying to hiding anything from their community and are delivering top quality products to all. Customer service and satisfaction is front and centre. they informed the community straight away and didn't bury it in a T&C's page. They also noticed the shipping costs to some countries were higher than expected and introduced a shipping charge. So rather than a getting a lower level watch repeatedly you can wait until you've plenty of money saved up and have a mystery watch sent out. They've introduced two new tiers and a freedom plan, another unique selling point whereby members can save a little each month rather than receive a watch each month. The owners have been active in talking to members and listening to the feedback from their community.Īt the end of the Beta stage, the two owners took stock of everything and have made some changes based on what they have seen and feedback. All watches are tailored to what the customer profile is. In all of the watches i have rarely seen more than 5 of the same of any one watch. Over Alpha and Beta, I have seen many unboxings or just pictures of watches received and everyone has been delighted with what they've been sent out. Again the value of the watch itself far exceeded the subscription price. He spotted the unboxing and commented how he was delighted to see how well received his watch had been. I recorded my unboxing for the community Facebook page and unbeknownst to us the founder and CEO of Gruppo was in the community. I received a Gruppo Gamma Divemaster and a bonus GG Mug. To say I was blown away was an understatement. Within the style profile for this I slightly altered my preferences and narrowed down what I was interested in. How many other subscription services would do that?įor their beta launch (1,000 subscribers) I upgraded to a Sapphire (their highest level) as I had some extra cash on hand. On further discussions with one of the owners of TPM, I found out this model had been discontinued but they agreed to make this one off to agree to my style profile for the launch. This is their unique selling point and having seen what customers received against their preferences they matched the individual customers to their individual styles to perfection.įor the Alpha launch (roughly 100 customers) I subscribed to their Crown plan (Entry level) and received a Mr Jones Fantastic Exploits XL which far exceeded the value of my subscription. You could pick the style of watch (Diver, pilot etc) Movement type (auto, quartz, chrono etc) Size (40mm and under to 50mm+) Face colour (white, blue, bright etc) and strap style (Leather, SS etc). They established a style profiler to match people to watches rather than send out the same watch to a whole community base. They had several well know brands and many microbrands too. Over the time since they started launching their service the two owners provided their community with lots of information, feedback, follow up and details of what to expect. Having previously been involved with two other watch subscription services (one ok and one plain awful) I was stunned by the service provided by TPM. “I was part of the Alpha and Beta launch for TPM.
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