Showing Etsy a link that proves the item is tracked and delivered may get you out of more serous trouble, and may be valid for cases filed against shops, but it won’t get you out of a reserve, or get your funds released earlier. The obvious problem here is that if a shop is put on payment reserve in part due to not having tracking that works with Etsy’s automated system, that shop will not see any of its money until at least 45 days into the reserve, since all of that is automated as well.
Why Etsy suddenly started using a tracking company that didn’t work with the most common carrier in the UK (Etsy’s second-largest country) is unclear, and sellers are being told that the only solution is to use another postal system or courier that Etsy does support. Although Etsy used to properly integrate tracking for Royal Mail, Mondial Relay and several other companies outside of the US, sellers started reporting that their items were showing up as not shipped in February. Most affected shops also seemed to have shipped late on occasion, or had some other issue, but tracking not being picked up by Etsy has become a more common reason for reserves for UK sellers in particular.
Etsy orders update#
[ UPDATE (May 25 2022): It appears that more sellers are being put on reserves, and Etsy’s use of Aftership, a company that integrates tracking from multiple carriers, may in part be to blame. One problem with that improvement is that the same people most hurt by reserves - those who cannot ship with tracking that Etsy recognizes - are also unable to be awarded Star Seller badges. If issues can’t be resolved Star Sellers will then be placed on reserve. The one positive development is that Etsy now says they won’t automatically place Star Sellers on reserves without talking to them first, although the language is contradictory.
28): Unfortunately, I don’t have a lot of updates to add at this time. (Please note that none were willing to allow their names to be used, fearing retribution from Etsy, so some of this post may be a little more vague than would be ideal.) Several dozen such sellers have communicated with me over the past few weeks, giving me a better picture of how random the process can sometimes be, and how no shop is truly safe from Etsy’s reserve program. That has changed in the last several weeks, as Etsy has suddenly begun placing reserves on shops that have operated on the site for over a decade, have tens of thousands of sales and sometimes high yearly gross income, but have no history of fraud or high levels of customer service issues. I suspect the vast majority of experienced Etsy shop owners do not believe their accounts have “a high level of financial risk”, and therefore few said much about the announcement at the time. When Etsy expanded the program in April, they didn’t emphasize the fact that older shops who take Etsy Payments would now be subject to reserves, stating only that “ellers may have a reserve placed on their account if they recently made their first sale and have earnings above a certain threshold.” The linked legal policy changes told a different story, however, noting that a “Reserve will be placed on your account if we believe there may be a high level of financial risk associated with you, your account, your business model, or your transactions.” Some but not all new shops have been placed in reserves since then, and many have already had the reserve listed. The announcement also stated that “ eserves help to keep a shop’s balance from going into the negative if they receive a chargeback from a customer’s credit card company.” While holding most of the balance from each sale is quite onerous for some newcomers on Etsy, many established sellers understood that Etsy’s two-fold growth in 2020 had brought an increase in scammers on the site, and that these policy changes were likely justified for at least a few shops. When Etsy initially introduced payment reserves earlier this year, they were only for new shops. It Isn’t Just New Shops Or Vintage Sellers Who Need To Be Worried - This Could Happen To Anyone, Even If You Have Done Nothing WrongĮtsy shop owners have been abuzz lately over having their earnings held in Payment Account Reserves - and it isn’t a good kind of buzz.
0 kommentar(er)
